Service Delivery Manager - MDR Services

6+ years
 | 
Hyderabad, India
 | 
Office
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Job Description

Overview

Service Delivery Manager will play a critical role in ensuring the seamless delivery of cybersecurity services while prioritizing customer satisfaction. This position requires a unique blend of technical expertise, customer service skills, and a proactive approach to managing and enhancing cybersecurity services to meet and exceed customer expectations.

Key Responsibilities:

  • Establish and maintain strong relationships with customers, acting as the primary point of contact for cybersecurity service delivery. Understand customer needs, expectations, and feedback to continuously improve service quality.
  • Manage the day-to-day delivery of cybersecurity services, ensuring they align with customer requirements and meet service level agreements (SLAs).
  • Coordinate responses to customer inquiries, incidents, and service requests. Collaborate with Security Operation Center (SOC) teams to address and resolve issues promptly while maintaining a high level of customer satisfaction.
  • Proactively identify opportunities to enhance cybersecurity services based on customer feedback and industry best practices. Implement improvements to ensure the continual evolution of services to meet customer needs.
  • Develop and maintain key performance indicators (KPIs) related to service delivery and customer satisfaction. Regularly monitor and report on these metrics to ensure accountability and continuous improvement.
  • Provide clear and effective communication to customers regarding service updates, changes, and security awareness initiatives. Develop and deliver training programs to educate customers on cybersecurity best practices.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., Certified Information Systems Security Professional (CISSP), ITIL) are preferred.
  • 6+ years in cybersecurity service delivery roles, with a strong focus on customer service.
  • Solid understanding of cybersecurity principles, technologies (EDR, SIEM), and industry best practices.
  • Excellent communication and interpersonal skills to interact effectively with clients and internal teams.
  • Proactive problem-solving ability and a customer-centric mindset.

Career Path:

Service Delivery Manager role serves as a bridge between technical teams and clients. Successful individuals may explore opportunities in client management, and cybersecurity consulting, or move into leadership roles within service delivery management.

Join our team and be at the forefront of delivering exceptional cybersecurity services, ensuring our clients' security needs are met with excellence and customer satisfaction is maintained at the highest level.

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To apply send your resume / cover letter to

About Fortuna Cysec

Fortuna Cysec, a global cybersecurity company offers organizations enhanced threat detection, automated response, and real-time monitoring vital for cyber defense infrastructure with the advantage of specialized expertise, round-the-clock protection, advanced tools, scalability, cost savings, and the ability to focus on core business activities. Our team of cybersecurity experts helps with strategy and implementation. Our cybersecurity architects and engineers possess deep domain knowledge based on decades of experience on a variety of platforms.

EOE Statement

Fortuna Cysec is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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We value thought-leadership at Fortuna Cysec

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Managed Security Services
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At the 2026 America's Credit Unions Operations & Technology Council Conference in Las Vegas, Fortuna Cysec's VP of Sales, Patrick Whelan, joined Mike Lawson of CUbroadcast to discuss the evolving cybersecurity challenges facing credit unions and financial institutions.

The conversation explores why traditional, reactive cybersecurity strategies are no longer sufficient as threats evolve beyond ransomware to include data theft, extortion, and AI-driven risks.

Key topics include:

  • Proactive Cybersecurity: Shifting from responding to incidents to identifying and eliminating risks before they can be exploited.
  • Risk-Based Vulnerability Management: Prioritizing remediation using asset criticality, sensitive data exposure, and exploitability rather than vulnerability scores alone.
  • Identity Security and AI: Addressing the emerging risks of non-human identities, AI agents, and increasingly complex access management.
  • Operational Maturity: Reducing repetitive security incidents through root cause analysis, remediation, and continuous improvement.‍
  • Board-Level Security Strategy: Building the business case for proactive cybersecurity investments while balancing risk, operational efficiency, and budget constraints.

Discover how Fortuna Cysec helps organizations maximize their existing security investments, accelerate remediation, and build a more proactive, resilient cybersecurity posture.

‍About Fortuna Cysec

‍Fortuna Cysec is a global cybersecurity company offering Fortunox - an integrated AI-native Security Operations Platform that centralizes AI-powered threat detection, automated response, compliance management and true 24x7 managed detection and response. By combining advanced analytics, automated actions and expert-led response in one integrated system, Fortuna Cysec gives organizations a faster, smarter and more resilient way to defend their environments. For more information, visit www.fortunacysec.com.

Credit Union Cybersecurity: Moving from Reactive Defense to Proactive Risk Reduction

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Assessments
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ATLANTA, Aug 2026 -- Fortuna Cysec, a global cybersecurity company offering integrated AI-native security operations managed detection and response, continuous threat exposure management and compliance services, today announced it has been selected to provide Third-Party Risk Management services for a leading global health technology company focused on improving patient outcomes through connected care solutions delivered in the home.

The engagement will support vendor onboarding, evidence collection, assessment execution, risk reporting and ongoing platform management across the organization's third-party ecosystem.

Through the partnership, Fortuna Cysec will leverage the partner’s existing environment to streamline third-party risk workflows, drive greater consistency in assessments, and enhance visibility into vendor risk posture. Fortuna Cysec will support approximately 500 third-party risk assessments annually, alongside delivering operational reporting, SLA tracking and governance reviews designed to strengthen transparency and accountability.

The scope of services Fortuna Cysec provides includes rapid vendor engagement, evidence validation, escalation of critical findings and comprehensive risk assessment reporting, enabling organizations to more effectively identify, document and act on third-party risk. The program also incorporates flexible support for M&A activity, audits and demand surges, helping health technology enterprises scale their third-party risk operations as business needs evolve.

“Organizations today need more than tools; they need operational execution that turns risk insights into action,” said Navin Balakrishnaraja, CEO and co-founder of Fortuna Cysec. “We are proud to partner with dynamic global health technology leaders to advance the maturity of their third-party risk programs through scalable, consistent processes that enhance visibility and strengthen governance across their vendor ecosystems. This underscores our commitment to helping regulated and enterprise organizations elevate cybersecurity, vendor risk and governance through hands-on execution, not just advisory support.”

‍About Fortuna Cysec

Fortuna Cysec is a global cybersecurity company offering Fortunox - an integrated AI-native Security Operations Platform that centralizes AI-powered threat detection, automated response, compliance management and true 24x7 managed detection and response. By combining advanced analytics, automated actions and expert-led response in one integrated system, Fortuna Cysec gives organizations a faster, smarter and more resilient way to defend their environments. For more information, visit www.fortunacysec.com.

Fortuna Cysec Delivers Scaled Third-Party Risk Management Services for Global Health Tech

Fortuna Cysec Delivers Scaled Third-Party Risk Management Services for Global Health Technology Sector

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News
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ATLANTA, Oct. 13, 2026 -- FortunaCysec, a global cybersecurity company offering integrated AI-native security operations managed detection and response, continuous threat exposure management and compliance services, today announced it has been named the winner of the “Cyber Insurance Solution of the Year” award in the 2026 CyberSecurity Breakthrough Awards.

Now in its 10th year, the annual Cyber Security Breakthrough Awards recognize innovation and excellence in cybersecurity technology. The program celebrates the breakthrough companies, individuals and solutions driving significant advancements, spotlighting their efforts which strengthen protection, threat intelligence and risk management while shaping the industry worldwide. With thousands of nominations for this year's program from across the globe, the competition was extremely fierce, representing an impressive list of top companies and startups throughout the larger information security industry.

Fortuna Cysec was recognized for its critical role in helping organizations move beyond fragmented security tools and toward measurable security outcomes. Through its Fortunox platform, the company delivers a cohesive, unified, managed cyber security solution featuring identity and access management, Managed Detection and Response, vulnerability management, compliance reporting, sensitive-data scanning and risk-based prioritization.

With Fortunox, Fortuna Cysec combines technology, people and processes in a fully managed security operating model. Its identity-centric architecture supports continuous monitoring, threat detection, incident response, threat hunting, root-cause analysis and remediation, helping organizations identify and address risk across the complete cybersecurity lifecycle.

“We are honored to be named Cyber Insurance Solution of the Year, reinforcing our belief that effective cyber risk management requires more than just alerts and point solutions,” said Navin Balakrishnaraja, CEO and co-founder of Fortuna Cysec.“Today's organizations need continuous visibility, risk-based prioritization and the ability to translate security intelligence into meaningful action. Through Fortunox and our expert-led managed services, we help clients reduce exposure, strengthen resilience and demonstrate a more mature, measurable approach to cybersecurity risk.”

‍About Fortuna Cysec

Fortuna Cysec is a global cybersecurity company offering Fortunox - an integrated AI-native Security Operations Platform that centralizes AI-powered threat detection, automated response, compliance management and true 24x7 managed detection and response. By combining advanced analytics, automated actions and expert-led response in one integrated system, Fortuna Cysec gives organizations a faster, smarter and more resilient way to defend their environments. For more information, visit www.fortunacysec.com.

Fortuna Cysec Wins “Cyber Insurance Solution of the Year” for the 2026 CyberSecurity Breakthrough Awards

Fortuna Cysec Wins “Cyber Insurance Solution of the Year” for the 2026 CyberSecurity Breakthrough Awards

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News
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ATLANTA, Sep. 08, 2026 -- Fortuna Cysec, a global cybersecurity company offering integrated AI-native security operations managed detection and response, continuous threat exposure management and compliance services, today announced it has been named a Silver Award recipient in the “Most Innovative Cybersecurity Company” category of the 2026 Cybersecurity Excellence Awards, recognizing the company's commitment to advancing cybersecurity innovation and helping organizations achieve measurable security outcomes.

The Cybersecurity Excellence Awards honor outstanding achievement across cybersecurity companies, products, services, professionals, and industry solutions, celebrating the people and organizations delivering measurable innovation across the cybersecurity market. Fortuna Cysec was recognized for its continued innovation through its Fortunox platform and its ability to help organizations navigate increasingly complex cyber threats, compliance requirements and security resource constraints.

“We congratulate Fortuna Cysec for Silver Award recognition in the Most Innovative Cybersecurity Company category of the 2026 Cybersecurity Excellence Awards,” said Holger Schulze, founder of Cybersecurity Insiders and organizer of the Cybersecurity Excellence Awards. “Selected by an independent jury of cybersecurity practitioners, analysts, and CISOs, this recognition highlights meaningful contributions that strengthen cybersecurityacross organizations worldwide.”

A key differentiator of Fortuna Cysec's approach is its ability to combine technology, expert talent and proven processes into a fully managed security operating model. Built around an identity-centric architecture, Fortunox delivers continuous monitoring, threat detection, incident response, remediation support, compliance reporting and executive risk insight through a single integrated platform. Fortuna Cysec supports organizations globally across highly regulated industries like financial services, healthcare, insurance and advanced manufacturing.

“We are honored to be awarded the Most Innovative Cybersecurity Company from the Cybersecurity Excellence Awards,” said Navin Balakrishnaraja, CEO and co-founder of Fortuna Cysec. “This recognition reflects our team's dedication to helping organizations move beyond fragmented security tools and toward modern, measurable security outcomes. Through continuous innovation in the Fortunox platform, AI-driven security operations and compliance-focused managed services, we remain committed tohelping our clients reduce risk, strengthen resilience and build long-term cybersecurity maturity.”

This recognition further underscores Fortuna Cysec's mission to deliver practical, outcome-focused cybersecurity through an integrated platform that combines AI-powered threat detection, automated response, compliance management and 24x7 managed security operations.

About Fortuna Cysec

Fortuna Cysec is a global cybersecurity company offering Fortunox - an integrated AI-native Security Operations Platform that centralizes AI-powered threat detection, automated response, compliance management and true 24x7 managed detection and response. By combining advanced analytics, automated actions and expert-led response in one integrated system, Fortuna Cysec gives organizations a faster, smarter and more resilient way to defend their environments. For more information, visit www.fortunacysec.com.

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Fortuna Cysec Named Silver Award Winner for Most Innovative Cybersecurity Company in the 2026 Cybersecurity Excellence Awards

Fortuna Cysec Named Silver Award Winner for Most Innovative Cybersecurity Company in the 2026 Cybersecurity Excellence Awards

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